Privacy Policy

Who we are

Vet in a Van is a mobile veterinary service operating across South Wales and West England, owned and operated by Katie Williams MRCVS. We are registered with the Royal College of Veterinary Surgeons.

Our contact details are: info@yourvetinavan.co.uk / 01600 605006

What data we collect

When you register your pet, contact us, or use our services, we may collect the following personal data:

• —Your name, email address and telephone number
• —Your home address
• —Information about your pet, including name, species, breed, age and medical history
• —Details of your pet's previous or current veterinary practice
• —Payment information (processed securely and not stored by us)
• —Communications you send us via email or our contact form

How we use your data

We use your personal data to:

• —Register your pet and manage your account with us
• —Arrange and manage veterinary appointments
• —Provide and improve our veterinary services
• —Communicate with you about your appointments or your pet's care
• —Meet our legal and regulatory obligations as a veterinary practice
• —Send you important updates about our services (you may opt out at any time)

We will never sell your personal data to third parties or use it for marketing purposes without your explicit consent.

Our legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• —Contract: to fulfil our obligations when providing veterinary services to you
• —Legitimate interests: to run and improve our business
• —Legal obligation: to comply with veterinary regulatory requirements
• —Consent: where you have explicitly agreed, such as when signing up to receive updates

How we store your data

Your data is stored securely on password-protected systems. Veterinary records are retained for a minimum of seven years in accordance with RCVS guidelines. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction.

We do not transfer your data outside the UK or EEA.

Sharing your data

We may share relevant information about your pet with other veterinary practices involved in their care, including our partner practice Riverside Vet Care and our out of hours provider Vets Now Newport, where this is necessary to provide continuity of care.

We will not share your data with any other third parties without your consent, except where required by law.

Cookies

Our website uses essential cookies only, which are necessary for the site to function correctly. We do not use tracking, advertising or analytics cookies. You can control cookie settings through your browser.

Your rights

Under UK GDPR, you have the right to:

• —Access the personal data we hold about you
• —Correct any inaccurate or incomplete data
• —Request deletion of your data, subject to our legal obligations
• —Object to or restrict how we process your data
• —Withdraw your consent at any time where processing is based on consent
• —Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@yourvetinavan.co.uk.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: info@yourvetinavan.co.uk
Phone: 01600 605006